Privacy notice
How we use your information
This notice explains what Beacon Labs Ltd collects through this website and when you contact us, why, and what your rights are. Last updated 10 November 2026.
Who we are
Beacon Halo is made by Beacon Labs Ltd, company number 16787700, Maybrook House, 27 Grainger Street, Newcastle upon Tyne, NE1 5JE. We are the data controller for the information described in this notice, and we are registered with the Information Commissioner's Office.
For any question about your information, email founder@beaconlabsystems.com.
What we collect
- Details you give us. When you request a demo or email us, we receive your name, work email address, organisation, role, the approximate size of your service and anything you choose to write in your message.
- Basic technical information. Like most websites, the company that hosts this site records standard information such as your IP address and browser type, to deliver the page and keep the site secure.
Please do not send us information about named residents, patients or service users through this website.
Cookies and tracking
This site does not use advertising or analytics cookies, and we do not track you across other websites. Our hosting provider may set a strictly necessary security cookie to protect the site from automated abuse. The fonts on this site are served by Google Fonts, which means Google receives your IP address when the page loads.
Why we use it, and our lawful basis
- To reply to you and arrange a demo or pilot. Our lawful basis is our legitimate interest in responding to enquiries, and taking steps at your request before entering into a contract.
- To keep the website secure and working. Our lawful basis is our legitimate interest in running a safe service.
We will not add you to a mailing list unless you ask us to, and you can ask us to stop contacting you at any time.
Who we share it with
We do not sell your information. We share it only with the companies that provide services to us, such as website hosting and email, and only so they can provide those services under contract. We may also share information where the law requires it.
Some of these companies may process information outside the UK. Where that happens, we rely on safeguards recognised under UK data protection law.
How long we keep it
We keep enquiry details for up to 24 months after our last contact with you, then delete them. If you become a customer, we keep contract records for as long as the law requires. You can ask us to delete your enquiry details sooner.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to ask for it in a portable form. To use any of these rights, email us at the address above. We will reply within one month and there is no charge.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
People supported by Beacon Halo
This notice covers our website and enquiries. If you or a relative are supported by a service that uses Beacon Halo, the care provider or council is responsible for telling you how your information is used, and will give you an information sheet before anything is installed. Beacon Halo has no camera and no microphone, and cannot record images or sound. You can ask your care provider, or us, any question about it.
Changes to this notice
We will update this page if what we collect or how we use it changes, and show the date of the latest update at the top.